Please note: this is a 18 month fixed-term contract 

The Role

The purpose of the Assistant Project Manager role is to deliver programme support across all projects in the Customer Experience department.

Role responsibilities

• Support the Head of Customer Experience Operations and Head of Customer Experience Quality and Development to deliver a range of projects, by applying robust project lifecycle methodologies, implementing the project plans, scheduling of all tasks, key milestones and resource management to ensure these are completed safely to time, cost and quality.
• Maintain effective working relationships and work collaboratively across the organisation and our delivery partners by supporting cross—departmental working groups/project teams and sub-committees to ensure an aligned approach to, and effective delivery of, the programme objectives.  
• Provide support to the Customer Experience Team to ensure a high quality, effective service is delivered to customers, partners and stakeholders when engaging with the business, facilitating a continuously improving customer experience. 
• Maintain effective relationships with internal and external stakeholders to monitor and meet contract and service-specific requirements.
• Provide a professional and effective programme and project management service, including project governance, reporting, technical working groups and executive steering groups, in accordance with the required processes and timelines to ensure the projects are aligned to TfW processes and delivered to cost and quality.
• Following up with stakeholders to understand their needs, setting up, and taking minutes during, project meetings, coordination of project tasks, and preparing and maintaining project documents and reports.
• Monitor project progress, follow up with stakeholders and provide regular reports to a variety of business and project stakeholders.
• Support the Head of Customer Experience Operations to identify and monitor program and project risks, including financial, reputational, quality, environmental and health and safety, collaborating with the appropriate TfW risk professionals and managing the risk register to ensure TfW can implement effective mitigation. Provide documentation support to ensure that we have identified risk mitigation measures and have the appropriate project governance.

Who we're looking for

• Relevant degree such as Business, Planning, (or similar) or equivalent experience.
• Previous experience of supporting the delivery of projects.
• Previous experience of delivering outstanding customer experience in a customer facing environment (such as contact centre, retail, hospitality)
• Experience of administering project management documentation including project action trackers, programmes, project reporting, risk and issue processes.

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are 

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.

We're a Disability Confident Leader. Let us know about  any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.