Please note: this is a 12 month fixed-term contract 

The Role

The Retail Projects Manager is responsible for leading and delivering all retail and ticketing transformation projects across TfW, delivered by the retail team or other departments. The role has a particular focus on the successful deployment and integration of Pay As You Go (PAYG) technology across Metro areas, alongside the implementation of new retail ticketing systems. 

Role responsibilities

• Lead commercially focused transport related projects by applying robust project lifecycle methodologies (such as APM or PRINCE 2), developing detailed project plans and managing resources effectively to ensure key 
  milestones are achieved and projects are delivered to time, within budget and to the required quality.
• Lead project teams by collaborating with colleagues, suppliers and contractors to ensure successful delivery of projects.
• Provide effective project governance through clear reporting and by leading technical working groups, following required processes and timelines to ensure projects are well managed and communicated effectively.
• Be the point of contact for all transformation projects that impact the retail team or the customers retail journey.
• Implement processes for tracking financial and delivery milestones of retail team managed projects.
• Be the retail representative on the project teams for Pay As You Go (PAYG), Retail Ticketing Solution (RTS), Ticketing Vending Machine (TVM), Gatelines and lead the retail proposition workstreams.
• Work with the Retail Systems Manager to ensure that systems or channels that interact with ABT/PAYG operate reliably and represent TfW at industry ABT/PAYG forums.
• Work with the front-line management and supervisory teams to aid understanding and operation of PAYG ticketing.
• Work closely with the Retail Systems Manager and Digital Retail Manager on managing the impact of new retail channels on legacy systems and processes.
• Work with the Retail Systems Manager, TfW Digital and Procurement teams on managing upgrades or changes in functionality of legacy ticket issuing systems, including changes to maintenance contracts.

Who we're looking for

• Project Management experience.
• Experience of working, engaging and influencing internal colleagues and external stakeholders to deliver change projects
• Organisational, planning and prioritisation skills including financial
• Effective communicator with good verbal and written skills
• Demonstrable experience of managing a budget, including forecasting and monitoring spend. 

Welsh Language Skills

(Change to suit each role whether Welsh Language Skills are essential or desirable)

While not essential for this role, Welsh language skills would make a great addition to your application.

OR

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are 

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.

We're a Disability Confident Leader. Let us know about  any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.