Please note: this is a 12 month fixed term/secondment contract

The Role

As a Duty Reporting & Information Manager, you will be responsible for ensuring that all information provision from TfW Control is of the highest quality, accurate, timely and in accordance with the Customer Information Pledges.

Role responsibilities

• Accountable for the collation and dissemination of all information to/from TfW Control to Network Rail Control & other TOC/FOC Controls as required
• Accountable for including/providing accurate real time train information to customers, both internal and external, through means such as disruption messaging and email messaging.
• Provide timely and detailed incident management information to TfW Senior Managers and Exec ensuring they are fully furnished with information to deal with any stakeholder enquiries.
• Supporting the wider control team in incident management and recovery

Who we're looking for

• Ability to use decision making processes to ensure robust service levels while under pressure and ensuring excellent levels of customer information are delivered
• Ability to manage multiple complex disruptive incidents and coordinating the team on duty
• Ability to manage difficult situations giving clear and concise instruction, while being persistent and tenacious
• Able to work on own initiative and manage work through prioritising
• Good geographical knowledge of the Transport for Wales railway network is essential.  

Welsh Language Skills

While not essential for this role, Welsh language skills would make a great addition to your application.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are 

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.

We're a Disability Confident Leader. Let us know about  any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.