The Role

The Customer Information Controller will be responsible for managing the information provision via Transport for Wales customer information systems, ensuring high quality and accurate information at all times. Proactively monitor CCTV images both in real time and retrospectively.

Role responsibilities

• To input, monitor and support the dissemination of accurate, concise and timely information on CIS screens in accordance with company standards and statutory requirements.
• Contact with managers, various police forces and external bodies for CCTV requests.
• Inform station managers of any station issues brought to the controller's attention.
• Customer service and information provision for customers via station Help Points

Who we're looking for

• Good geographical knowledge of the Transport for Wales network and adjacent routes.
• Adaptability and capacity to work under pressure is essential.
• Computer user skills.
• The ability to write and converse at ease with customers in Welsh.

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are 

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

Next steps

See attached Job Description for further details and how to apply. If you want to find out more about what we're doing in Wales, see our Annual Report.

We're a Disability Confident Leader. Let us know about  any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.